Mediator support
Help with your listing and the platform.
Support for Florida mediators using the JusticeXpress directory and mediation platform — listings, subscriptions, account access, and technical questions.
One request before you write. So we can answer quickly, tell us the email address on your account and what you were doing when the problem happened. Please describe the issue in general terms — don’t include party names or details from an active mediation. If we need to look at a specific matter, we’ll tell you how to share it securely.
Send us a message
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We reply within one business day. If it’s urgent, call 1-833-944-4605.
Reach us directly
- support@justicexpress.com
- Phone
- 1-833-944-4605
- JusticeXpress, Inc.
11582 SW Village Parkway, Suite 17
Port St. Lucie, Florida 34987 - Hours
- Monday–Friday, 9:00 a.m. – 5:00 p.m. Eastern
Messages sent after hours are answered the next business day.
Answers you may already have
- Not listed yet?
- Apply to join the directory and see what a listing includes.
- What the platform does
- Tour the mediation platform and how couples use the secure portal.
- Check your listing
- View the directory as couples see it.
Your agreements
- Directory listing
- Mediator Directory Listing Agreement
- Platform
- Mediator Platform Terms of Service
- Data protection
- Mediator Privacy Statement
Covers our role as your service provider for information you and your clients put into the platform.
Working with a mediator?
If you’re going through a mediation and have a question about your matter, contact your mediator directly — they administer your case and we can’t answer questions about it. For trouble signing in to the portal, write to us and we’ll help.