Mediator Privacy Statement

This Statement explains what information JusticeXpress, Inc. (“JusticeXpress,” “we,” “us”) collects from mediators who apply for or hold a listing in the JusticeXpress Mediation directory, what we do with it, what is published, and what happens when a couple designates you and we send you a comparison packet. It is part of the Mediator Directory Listing Agreement and, for service cases, the Service Terms of Use. Information about the couples themselves is covered by the separate Privacy Statement for couples.

1. Who we are

JusticeXpress, Inc. is a Delaware public benefit corporation with offices at 11582 SW Village Parkway, Suite 17, Port St. Lucie, Florida 34987. We operate JusticeXpressMediation.com and JusticeXpressFlorida.com. We are a nonlawyer document preparation and legal information service, not a law firm. Questions about this Statement go to privacy@justicexpress.com.

2. What we collect from you

1. Application information. Your name, the name of your firm or practice if any, email address, telephone number, mailing address, Florida Supreme Court family mediator certification number, the circuits or counties you serve, the video platform or platforms you use, your published fee, your years of practice, languages, and the other profile details the application form requests.
2. Verification records. The result of our check of your certification status against the public records of the Florida Dispute Resolution Center, the date of each check, and any disciplinary history shown in those public records.
3. Account credentials. Your directory login and password (stored as a one-way hash), used to edit your listing and to complete annual reverification.
4. Case records for service cases. For each case in which a couple designates you: the case number, the date we sent the comparison packet, the date the secure link was opened, the date a term sheet was received from you, and the term sheet itself, signed by you and the parties, which becomes part of the couple's case record.
5. Communications. Emails and messages you send us, and our replies.
6. Technical information. IP address, browser, device, and access times when you use the directory account, kept for ninety days.

We do not ask for and do not want your Social Security number, date of birth, bank details, or any information about your clients other than what appears on a term sheet for a service case.

3. What is published

Your listing is a public web page. Everything you place in the listing fields is visible to anyone who visits the directory and to search engines: your name, firm name, photograph if you supply one, description, counties or circuits served, video platform, published fee, years of practice, languages, and the contact method you nominate (your own website, email address, or telephone number). We display the fact that you are Florida Supreme Court certified as a family mediator. We do not publish your certification number, mailing address, application answers that are not listing fields, verification records, or anything from a service case.

You control your listing content and may change it at any time through your account. Removing your listing removes it from the directory; copies cached by search engines or archived elsewhere are outside our control.

4. What we do with your information

1. To evaluate your application and verify your certification, on application and annually thereafter.
2. To publish and maintain your listing.
3. To send you the service emails in Section 6.
4. To deliver a comparison packet when a couple designates you, and to receive the term sheet you return.
5. To respond to a consumer report that a listed mediator is unresponsive, as the Listing Agreement provides.
6. To keep the records a nonlawyer document preparer must keep for service cases.
7. To meet legal obligations and respond to lawful process.

We do not use your information for advertising, do not build a profile of you, do not rank listings by any measure of your activity, and do not sell, rent, or trade mediator information to anyone.

5. What we do not track

The contact control on your listing opens your own website, email, or telephone number. It does not pass through us. We therefore do not know which couples contact you from the directory, how many, or what comes of it, and we do not ask. The only cases we know about are service cases, where the couple has told us they designated you. We do not compare mediators to one another on volume, outcomes, or anything else.

6. Emails we send

We send you application and verification emails, annual reverification requests, a notice when a listing is paused or reinstated, notice that a comparison packet is available on a service case, a status check on an open service case, and notices of changes to the Listing Agreement or this Statement. We do not send newsletters, promotions, or third-party offers. You may not opt out of the emails needed to maintain your listing or to run a service case you have accepted, but you may remove your listing at any time and the emails stop.

7. The comparison packet, and what we log

1. A comparison packet contains both spouses' questionnaire answers side by side and both financial affidavits. It is the couple's information, delivered to you at their direction. Your obligations for it are in Section 12 of the Service Terms of Use: keep it secure, use it only for that mediation, do not place it in any outside tool, and delete it when the case concludes.
2. We deliver the packet only by encrypted secure transfer with an expiring link, never as an email attachment. The transfer service records when the link is opened and from what IP address; we keep that record with the case.
3. We do not monitor how you use the packet, do not see your mediation sessions, and do not receive any mediation communication other than the signed term sheet.
4. The signed term sheet you return is part of the couple's case record and is retained with it for six years. It carries your name and certification number. It is not published, and it is disclosed only as the couples' Privacy Statement provides.

8. Who can see your information

Who	What they can see	When
The public	Your listing, as you wrote it	While it is published
Couples on a service case	Your listing, and your name and certification number on the signed term sheet and completed forms	When they designate you and when you sign
JusticeXpress staff	Your application, verification records, account, and service-case records	Only for the purposes in Section 4
Service providers	What they need to host the site, send email, deliver packets, and process signatures	Under contract, for that function only
Other mediators	Your public listing, and nothing else	Same as the public

9. Service providers

We share information with service providers only so they can perform a function for us, under contracts that restrict them to that function: a web hosting provider and the WordPress directory software that runs the listings, a transactional email provider, a secure file-transfer service for comparison packets, an electronic-signature service if used for term sheets, and a privacy-respecting analytics service that records page views without advertiser sharing. We do not share mediator or case information with any artificial intelligence, marketing, or data-analysis vendor.

10. Disclosures required by law

1. We disclose information when required by a valid subpoena, court order, or other lawful process, and we will notify you before doing so unless the law prohibits it.
2. If a couple's case record, including a term sheet bearing your name, is the subject of lawful process, we will assert every protection available to us, including under the Mediation Confidentiality and Privilege Act, sections 44.401 through 44.406, Florida Statutes, and will notify you so that you may assert your own.
3. If we receive an inquiry from the Florida Dispute Resolution Center, the Mediator Qualifications and Discipline Review Board, or The Florida Bar concerning a listed mediator, we respond only as the law requires and will tell you of the inquiry unless prohibited.

11. How long we keep it

1. Application and verification records: for the life of your listing and three years after it is removed.
2. Declined applications: twelve months, then deleted.
3. Service-case records, including the term sheet: six years after the case is closed, with the couple's case record.
4. Communications: three years.
5. Technical logs: ninety days.

12. Your choices and rights

1. Edit. You may change any listing field at any time through your account.
2. Pause. You may pause your listing (for example, when not accepting cases) without removing it.
3. Remove. You may remove your listing at any time by written notice or through your account. Removal ends publication; records are kept as Section 11 provides.
4. Access and correction. You may request a copy of the information we hold about you, or correction of it, by writing to privacy@justicexpress.com from the email address on your account. Verification records reflect public DRC data and are corrected by the DRC, not by us.
5. Deletion. On request after removal, we delete application and communication records earlier than the periods in Section 11, except records we must keep for a service case or for legal reasons.
6. State privacy laws. If a state privacy law gives you additional rights, you may exercise them at the same address. We do not sell personal information and do not engage in targeted advertising.

13. Security

Directory accounts are protected by hashed passwords. Data is encrypted in transit. Comparison packets travel only by encrypted secure transfer with expiring links. Staff access to service-case records is limited to the purposes in Section 4 and is logged. If we learn of a breach affecting your personal information, we will notify you as required by the Florida Information Protection Act, section 501.171, Florida Statutes. If you learn of a breach affecting a comparison packet in your possession, you must notify us at once at privacy@justicexpress.com so that the couple can be told.

14. Changes to this Statement

We may update this Statement on thirty days' notice by email to the address on your account. The date at the top shows the current version. Changes to the Listing Agreement's no-fee term are governed by that Agreement and cannot be made through this Statement.